Website Support & Care Plans

Your Website Shouldn’t Keep You Up at Night

You’ve got a business to run. You shouldn’t be worrying about WordPress updates, security patches, or what happens if your site goes down at 2am.

I look after your website so you don’t have to. Security, updates, backups, hosting, and support - all handled, so your site keeps working while you focus on what you do best.

Get Peace of Mind

---

What’s Included

Every care plan includes:

---

Why You Need a Care Plan

Without ongoing support:

• WordPress updates break your site (and you don’t know how to fix it)
• Security vulnerabilities leave you exposed to hackers
• Your site goes down and you don’t notice for days
• Small problems become expensive emergencies
• You waste hours trying to figure things out yourself

With a care plan:

• Updates are tested and applied safely
• Security issues are caught and fixed before they cause damage
• Downtime is detected immediately and resolved fast
• Problems are fixed before they escalate
• You have an expert on call when you need help

---

Care Plans

Essential - £45/month

Everything you need to keep your site secure and running smoothly.

Includes:

• UK-based hosting
• Daily backups (30-day retention)
• WordPress core, theme & plugin updates
• Security monitoring & malware scanning
• SSL certificate
• Uptime monitoring
• Email support (response within 48 hours)
• 30 minutes support time included

Perfect for: Brochure websites and small business sites that don’t change often.

---

Professional - £95/month

For businesses that rely on their website and need priority support.

Everything in Essential, plus:

• Priority support (response within 24 hours)
• Phone support
• Monthly performance reports
• Staging environment for testing changes
• 1 hour support time included
• Professional email hosting (5 mailboxes)
• Content updates included (text & image changes)

Perfect for: Active business websites, service businesses, and sites that need regular updates.

---

Growth - £195/month

For websites that drive serious business and need proactive care.

Everything in Professional, plus:

• Same-day priority support
• 3 hours support time included
• Monthly strategy call (15 mins)
• Performance optimisation
• SEO health monitoring
• Conversion tracking setup
• Unlimited email mailboxes
• Quarterly website review

Perfect for: E-commerce sites, lead generation websites, and businesses where the website is critical to revenue.

---

Choose Your Plan

---

What My Clients Say

---

How It Works

1. Sign Up Choose a plan that fits your needs. No long contracts - monthly billing, cancel anytime.

2. Onboarding I’ll audit your current site, set up monitoring, configure backups, and make sure everything is secure.

3. Ongoing Care Updates, security, and backups happen automatically. You get reports so you know what’s being done.

4. Support When You Need It Email or call when you need help. I’m your website person - no tickets, no call centres, just me.

---

What Counts as Support Time?

Included in your support hours:

• Fixing things that break
• Making content changes (text, images)
• Adding new pages or sections
• Troubleshooting issues
• Answering questions
• Training you on WordPress

Not included (quoted separately):

• New feature development
• Design changes
• Major redesigns
• New integrations

Most clients never use all their included hours - but they’re there when you need them.

---

Common Questions

---

Not Sure Which Plan?

Most small businesses are fine with Essential. If you make regular changes to your site or need faster support, go Professional. If your website directly generates revenue, Growth pays for itself.

Still not sure? Let’s talk - I’ll recommend the right fit based on your actual needs.

Book a Quick Call

Or fill out the form below and I’ll get back to you within 24 hours.